Patient Care Coordinator – Acton, MA
Achieve Physical TherapyApply Now
Do you enjoy helping people feel supported and understood? Are you naturally organized, detail-oriented, and energized by being part of a collaborative, supportive culture? If so, this may be the role for you.
As a Patient Care Coordinator (Experience Preferred), you are often the first point of connection for our patients and play a vital role in shaping a welcoming, organized, and reassuring experience from the very first interaction. This position blends patient communication, front office administrative support, and teamwork, with a strong focus on empathy and service.
Why Achieve Physical Therapy?
At Achieve Physical Therapy, we believe in doing meaningful work; the kind that helps people move, heal, and reclaim their quality of life. Founded in 2008, we are a growing, privately owned and operated organization specializing in outpatient physical therapy, with expertise in orthopedics, sports rehabilitation, and pain management. With four clinics in Acton, Bedford, Hudson, and Sudbury, MA, and a team of 20+ skilled physical therapists, we are proud to serve our communities while fostering a workplace where both patients and staff are supported, valued, and encouraged to grow.
Compensation:
- $20/hour
Benefits:
- 401(k)
- 401(k) matching
- Health, dental, and vision insurance
- Life insurance
- Flexible scheduling
- Paid time off
- Employee discounts
- Loan repayment program
- Tuition reimbursement
- Professional development assistance
- Retirement plan
- Opportunities for advancement
Have Questions About This Patient Care Coordinator Job Opening in Acton, MA?
Reach Out To Mike Farnsworth, Head of Talent Acquisition
Full Job Details & Application Below:
Education: associate degree
Qualifications:
- 2+ years of experience in a healthcare or business-related office working with customers, scheduling, and/or insurance verification
- Associate’s degree preferred
- Familiarity with insurance guidelines and basic medical terminology
- Electronic Medical Record (EMR) experience preferred
- Proficiency in Google Workspace (Gmail, Docs, Sheets, Chat, etc.)
Skills:
- Strong interpersonal, telephone, and written communication skills
- Friendly, professional, and skilled at building relationships with people of all backgrounds and abilities
- Sales skills preferred or willingness to learn basic consultative sales techniques
- Effective problem-solving and creative thinking abilities
- Excellent time management, organizational, and attention-to-detail skills
- Ability to work both independently and collaboratively as part of a team
- Strong commitment to customer service and patient satisfaction
Responsibilities:
- Serve as a welcoming and dependable first point of contact by answering incoming phone calls promptly and professionally
- Respond to new patient inquiries from phone calls, website forms, and email in a timely and thoughtful manner
- Listen to patient concerns and guide them through next steps in care with clarity and empathy
- Guide prospective patients through the scheduling and intake process with confidence and professionalism
- Accurately register patients in the EMR, ensuring all demographic, insurance, and intake information is complete prior to the initial evaluation
- Confirm receipt of patient registration forms and proactively resolve intake or scheduling conflicts
- Schedule patient appointments based on availability, patient preferences, and clinic utilization needs
- Track patient leads and referrals while maintaining proactive follow-up communication
- Conduct appointment reminder and rescheduling calls to support patient attendance and continuity of care
- Maintain clear, compassionate communication with patients, clinicians, and administrative team members
- Assist with documentation management, scanning, and front office organization
- Support a positive clinic environment by contributing to team communication, shared goals, and company values
- Provide coverage for other Patient Care Coordinators as needed